Terms of Service
Terms of Service
These Terms of Service ("Terms") govern your use of the website 
 (the "Site") and the logistics and fulfillment services provided by Unateus ("Unateus", "we", "us", "our") to merchants, advertisers, and other business clients ("Client", "you").
By using our Site or engaging our services, you agree to be bound by these Terms.
1. Services
Unateus provides B2B logistics and fulfillment services in selected African markets, including but not limited to:
  • Warehousing and storage
  • Order processing and pick & pack
  • Last‑mile delivery, including Cash on Delivery (COD)
  • Returns handling and reverse logistics
  • Optional call‑center / confirmation services (where agreed)
Currently operating in: Nigeria, Kenya, Ghana, Uganda, South Africa
Specific services, service levels and pricing are defined in separate commercial agreements or offers between Unateus and each Client.
2. Eligibility and Registration
To use our services, you must:
  • Be a legal entity or individual entrepreneur with full legal capacity under the laws of your jurisdiction;
  • Operate in compliance with applicable laws in origin and destination countries (e.g. import/export, health, consumer laws).
We may require KYC/KYB information before onboarding (company details, IDs, licenses, product information).
3. Client Obligations
You agree to:
  • Provide accurate and complete information about your company, products, and orders
  • Ensure that all products handed to Unateus are:
  • Lawful to sell and distribute in the relevant countries
  • Properly labeled, packaged, and compliant with health, safety and customs regulations
  • Not use our services for:
  • Illegal, counterfeit, or prohibited goods (e.g. drugs, weapons, hazardous materials, banned supplements)
  • Fraudulent or misleading schemes
  • Provide correct end‑customer data (name, address, phone, etc.)
  • Pay all agreed fees on time (fulfillment, storage, delivery, COD handling, etc.)
  • Handle your own advertising and traffic acquisition unless otherwise agreed in a separate media‑buying agreement
We reserve the right to refuse, suspend or terminate services if we reasonably suspect illegal or non‑compliant activity.
4. Pricing and Payment
  • Pricing (fees per shipment, storage, COD handling, etc.) is defined in commercial offers or contracts between you and Unateus.
  • Unless otherwise agreed, fees are invoiced periodically and payable within the agreed payment term.
  • For COD deliveries, Unateus may:
  • Collect cash on behalf of the Client from end‑customers
  • Transfer collected funds to the Client after deducting agreed fees and charges, within a specified settlement period
  • You are responsible for all taxes, duties and government charges related to your products and business.
5. Service Levels and Limitations
  • We will use reasonable efforts to deliver shipments within agreed timeframes, but specific delivery times are not guaranteed due to local infrastructure, traffic, and other factors.
  • We are not responsible for delays caused by:
  • Force majeure (see below)
  • Incorrect or incomplete customer information
  • Inability to contact the customer
  • Refusal by the customer to accept or pay
  • We may set reasonable operational limits on:
  • Daily order volumes
  • Weight and dimensions of parcels
  • Specific regions or zones served
Any such limits will be communicated to the Client.
6. Returns, RTO and Risk Allocation
  • In COD markets, a certain level of Return to Origin (RTO) is expected.
  • The parties may agree on specific RTO‑handling rules:
  • Who bears delivery cost for undelivered or refused shipments
  • Whether a second delivery attempt is made
  • How long returned items are stored and on what terms
  • Unless otherwise agreed in writing:
  • Delivery attempts and returns are billed as per the price list or contract
  • Risk of product loss or damage:
  • Before handover to Unateus: on Client
  • During our custody and delivery: on Unateus, subject to liability caps
  • After successful delivery: on end‑customer / Client
7. Liability and Limitations
To the maximum extent permitted by applicable law:
  • Unateus is liable only for direct damages caused by our gross negligence or willful misconduct, and only up to:
  • A cap per shipment (e.g. declared value or a contractual limit), and/or
  • An overall cap per Client (e.g. total fees paid over the last 3–6 months)
  • Unateus is not liable for:
  • Indirect, consequential or special damages (lost profits, lost business, etc.)
  • Losses arising from incorrect instructions, incomplete addresses, or non‑compliant products
  • Delays beyond our reasonable control (customs, strikes, unrest, natural disasters, network failures, etc.)
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
8. Intellectual Property
All intellectual property rights in the Site, brand, software, and operational know‑how remain exclusively with Unateus or its licensors.
You may not copy, modify, reverse‑engineer or use our IP other than as necessary to use the services.
You retain all rights to your own trademarks, product designs, creatives and materials. You grant Unateus a non‑exclusive license to use such materials solely as necessary to perform the services (e.g. printing waybills, labels, call scripts).
9. Confidentiality
Each party must keep confidential all non‑public information received from the other (business data, customers, prices, processes), and use it only for performing the agreement, except where disclosure is required by law or with prior written consent.
10. Term and Termination
  • These Terms apply from the moment you use our Site or sign a commercial agreement, and continue until terminated.
  • Either party may terminate cooperation with reasonable prior notice (e.g. 30 days), unless otherwise agreed.
  • We may suspend or terminate services immediately in case of:
  • Material breach of these Terms or contract
  • Non‑payment of fees
  • Suspected illegal or fraudulent activity
Upon termination, all outstanding fees become due, and remaining stock and COD funds will be handled as agreed or in accordance with applicable law.
11. Force Majeure
Neither party is liable for failure or delay due to events beyond reasonable control, including but not limited to: natural disasters, war, civil unrest, strikes, embargoes, government actions, major network or power outages.
12. Governing Law and Dispute Resolution
These Terms and any related agreements shall be governed by the laws applicable in the African jurisdictions where we operate (Nigeria, Kenya, Ghana, Uganda, South Africa), without regard to conflict of law principles.
Any disputes shall first be attempted to be resolved amicably. If not resolved within 30 days, disputes shall be submitted to the competent courts of the applicable local jurisdiction, unless otherwise agreed in a separate written contract.
13. Changes to Terms
We may update these Terms from time to time. The updated version will be posted on this page. Continued use of the Site or services after changes means acceptance of the updated Terms.
14. Contact
For questions about these Terms or to request a commercial agreement, please contact:
Unateus
Email: 
hello@unateus.com

Operating in: Nigeria, Kenya, Ghana, Uganda, South Africa