Privacy Policy
Unateus ("we", "us", "our") provides logistics and fulfillment services for e‑commerce merchants and advertisers ("Clients") and operates this website  (the "Site").
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our Site or use our services in African markets where we operate (currently including Nigeria, Kenya, Ghana, Uganda, South Africa), as well as when we process end‑customer data on behalf of our Clients.
By using our Site or services, you agree to this Privacy Policy.
1. Data Controller and Processor

• For data of visitors and prospective Clients collected via the Site, Unateus acts as Data Controller.
• For end‑customer data (recipients of parcels) provided by our Clients for logistics and fulfillment, Unateus acts as Data Processor, processing data strictly on instructions from the Client, in line with applicable data protection laws (e.g. NDPR in Nigeria, POPIA in South Africa, GDPR where applicable).

2. Data We Collect
We may collect the following categories of data:
2.1. Data you provide directly

• Name, business name
• Email address, phone number, messaging handles (e.g. WhatsApp)
• Country and city
• Any information you include in contact forms or emails

2.2. End‑customer data (on behalf of Clients)
When Clients use our fulfillment services, they may provide:

• Customer name
• Delivery address, city, region, postal code, landmarks
• Phone number and alternative contact
• Order details (product, quantity, value)
• Delivery status and payment status (including COD status)
• We process this data solely to provide logistics and fulfillment services.

2.3. Automatically collected data
When you visit our Site, we may automatically collect:

• IP address, device type, browser type
• Pages visited, time spent, referral source
• Approximate location (country/region)
• We may use cookies and similar technologies for analytics and basic functionality.

3. Legal Basis for Processing
We process personal data based on:

• Performance of a contract (or steps to enter into a contract) with you or with our Clients
• Legitimate interests (e.g. improving services, ensuring security, fraud prevention)
• Compliance with legal obligations
• Your consent (where required, e.g. for certain marketing cookies or communications)

4. How We Use Data
We use collected data to:

• Provide and operate our logistics and fulfillment services
• Communicate with Clients and prospects (respond to inquiries, provide quotes, support)
• Manage and track deliveries and COD payments
• Improve and optimize our operations, routing and customer experience
• Analyze performance (e.g. delivery rates, RTO rates, regional performance)
• Comply with legal, tax, and regulatory obligations
• We do not sell personal data to third parties.

5. Data Sharing and Transfers
We may share data with:

• Our local partners and subcontractors (e.g. courier partners, call centers, warehouse operators) strictly as needed to provide services
• IT and infrastructure providers (hosting, CRM, analytics, communication tools)
• Professional advisers (lawyers, accountants) where necessary
• Authorities, regulators, or law enforcement where required by law

Given the cross‑border nature of our operations in Africa, data may be transferred between countries where we operate (Nigeria, Kenya, Ghana, Uganda, South Africa) and to other jurisdictions where our infrastructure or providers are located. We take reasonable measures to ensure appropriate safeguards for such transfers.
6. Data Retention
We keep personal data only as long as necessary for:

• Fulfilling the purposes described above, and
• Complying with legal and regulatory retention requirements (e.g. accounting, tax, dispute resolution).

Afterwards, data is securely deleted or anonymized.
7. Data Security
We implement technical and organizational measures to protect data against unauthorized access, loss, misuse or alteration, including:

• Access controls and authentication
• Secure transmission (HTTPS) where applicable
• Restricted access for staff and partners on a need‑to‑know basis
• However, no method of transmission or storage is 100% secure. You acknowledge this when using our Site and services.

8. Your Rights
Depending on applicable law in your jurisdiction (e.g. NDPR, POPIA, GDPR), you may have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at: 
hello@unateus.com
For end‑customers of our Clients: as we process your data on behalf of a Client, please first contact the relevant merchant/advertiser. We will support them in responding to your request.
9. Cookies
We may use cookies and similar technologies for:

• Basic site functionality
• Analytics (e.g. traffic, performance)
• Possibly remarketing/advertising (if enabled)

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.
10. Third‑Party Links
Our Site may contain links to third‑party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Site or services after changes means you accept the updated Policy.
12. UNATEUS’ Rights
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Russian Federation and choose to provide information to us, please note that we transfer the data, including Personal Data, to Russian Federation and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. By using this website or providing your personal data to Unateus and/or any of its affiliated companies, subsidiaries, contractors, or partners (collectively, the “Company”), you expressly consent and agree that the Company may collect, receive, record, organize, store, adapt, use, process, and transfer your personal data at its sole discretion, for any lawful business purposes related to recruitment, onboarding, employment or contractor engagement, payments, payroll, compliance, internal administration, operations, and business development.
You further expressly authorize the Company to disclose and transfer your personal data to any third parties, including but not limited to payroll providers, financial institutions, government authorities, professional advisers, auditors, IT service providers, CRM and cloud service providers, logistics partners, and other business partners, whether located within or outside your country of residence.
You expressly waive any claims against the Company arising from such transfers, provided that the Company acts in good faith and for legitimate business purposes
13. Contact
If you have questions about this Privacy Policy or how we handle data, please contact:
Unateus
Email: 
hello@unateus.com
Operating in: Nigeria, Kenya, Ghana, Uganda, South Africa